14 Apr 2014
Peterborough office
48 Broadway, Peterborough Cambridgeshire, PE1 1YW
01733 346 333 01733 562 338 enquiries@hegarty.co.ukStamford office
10 Ironmonger Street, Stamford Lincolnshire, PE9 1PL
01780 752 066 01780 762 774 enquiries@hegarty.co.ukOakham office
66 South Street, Oakham Rutland, LE15 6BQ
01572 757 565 01572 720 555 enquiries@hegarty.co.ukMarket Deeping office
27a Market Place, Market Deeping, PE6 8EA
01778 230 120 01778 230 129 enquiries@hegarty.co.uk14 Apr 2014
Q. I recently bought something online and when I received it I found a fault with it. Will I have to pay for the return postage?
A. If you are a consumer purchasing from a business, the answer is no. The regulations governing distance selling in the UK, which include online purchases, state that in the event that a product is found to be faulty you are able to reject the goods and return them to the seller at the seller’s expense. This is something the seller cannot object to.
If you request a refund you will be able to recover the original cost of postage of delivery and return. If you request a replacement then the seller will have to pay for the cost of returning the faulty goods and sending the replacement goods to you.
If you are sending goods back because you do not like them, you will be responsible for the cost of returning them, unless the seller has agreed to cover the cost.
